Privacy Policy

How Fan Arena handles your data.

This Privacy Policy explains how Fan Arena Fantasy Sports Private Limited (“Fan Arena”, “we”, “our”, or “us”) collects, uses, stores, and shares information when you visit our website, request an app link, or use our free fantasy cricket app.

Fan Arena is a free fantasy cricket experience for adult users (18+) in India, available only in regions where fantasy sports is allowed. We do not offer deposits, paid entry formats, or monetary rewards. Even without money involved, how your data is handled still matters, and this page is here to make that clear.

This Privacy Policy should be read together with our Terms & Conditions, Responsible Gaming, and Compliance pages.

1. Who we are and what this policy covers.

Fan Arena Fantasy Sports Private Limited is an India-based company that operates the Fan Arena fantasy cricket app and related services.

This Privacy Policy applies to:

Our public website (including pages where you request an app link via SMS).
The Fan Arena fantasy cricket mobile application.
Any support channels or communications where we interact with you in relation to these services.

By using our website or app, or by sharing information with us, you agree that we may handle your information as described in this Privacy Policy.

2. Information we collect.

We collect information in a few different ways: information you provide directly, information collected automatically when you use our website or app, and information we receive from service providers.

2.1 Information you provide directly.

Contact details: such as your mobile number when you request an SMS app link, and optionally your name or email address if you contact us via forms or support.
Account details (in-app): information you provide when creating and maintaining an account in the Fan Arena app (for example, username, profile details).
Support information: messages or attachments you share when you contact support.

2.2 Information collected automatically.

Device and usage data: such as device type, operating system, app version, approximate location (e.g., city/region), log data, and in-app actions (e.g., match views, line-up creation, session duration).
Technical logs: IP addresses, error logs, and performance metrics used to maintain and secure our systems.
Cookies and similar technologies: small files on your browser or device that help us remember preferences and understand how the site is used. See Section 4 below for more detail.

2.3 What we do not collect.

Fan Arena is a free fantasy cricket app with no deposits and no cash-based rewards. We do not ask you for, or store, payment card numbers, bank account details, UPI IDs, or other financial instrument details in connection with using our fantasy cricket experience.

3. Cookies and similar technologies.

When you visit our website, we may use cookies and similar technologies (such as local storage or pixels) to help the site function, to remember your preferences, and to understand how visitors interact with our content.

Types of cookies we may use.

Essential cookies: needed for basic site functionality, such as navigation or preference storage.
Analytics cookies: used to understand traffic patterns (for example, which pages are visited most). These are typically aggregated and do not focus on individual users.

Your choices.

You can usually manage or delete cookies through your browser settings.
Blocking some cookies may affect how the site functions or remembers your preferences.

4. How we use your information.

We use the information we collect to provide, maintain, protect, and improve Fan Arena, and to communicate with you in a clear and responsible way.

4.1 Core purposes.

Providing you with access to the Fan Arena app and its fantasy cricket features.
Sending an SMS link or instructions to download the app when you request it on our website.
Creating and managing user accounts within the app.
Operating fantasy features, including line-ups, scoring, and performance history.

4.2 Improvement, safety and communication.

Monitoring stability, performance, and security of our systems.
Understanding usage patterns to improve layouts, features, and responsible gaming flows.
Responding to your questions and support requests.
Sending service-related messages (for example, important changes to terms, features, or this Privacy Policy).

4.3 SMS and other communications.

When you provide your mobile number for an app link, we primarily use it to send a one-time SMS with the download link or instructions. We do not position SMS or email messages as a way to promote financial outcomes. Where required, we obtain your consent for additional communication and give you a way to opt out.

5. How we share information.

We do not sell your personal data. We may share information with a limited set of third parties where it is necessary to operate Fan Arena, comply with the law, or protect our rights.

5.1 Service providers.

We may share information with third-party companies that help us provide our services, such as:

SMS gateways or telecom providers that deliver app-link messages.
Hosting and infrastructure providers for our website and app back end.
Analytics tools that help us understand feature performance.

These service providers are expected to handle data in line with our instructions and applicable rules.

5.2 Legal and safety reasons.

To comply with applicable laws, regulations, or legal processes.
To respond to lawful requests from authorities, where required.
To protect the rights, property, or safety of Fan Arena, our users, or others.

5.3 Business changes.

If we are involved in a merger, acquisition, restructuring, or asset sale, information may be transferred as part of that transaction, subject to appropriate safeguards and in line with the commitments in this Privacy Policy.

6. Data retention and security.

We retain personal information only for as long as it is reasonably necessary for the purposes described in this Privacy Policy, or as required by law, or as needed to resolve disputes and enforce our agreements.

We use reasonable technical and organisational measures to help protect information from unauthorised access, loss, misuse, alteration, or destruction. No system can be guaranteed to be 100% secure, but we aim to keep the risk proportionate and to respond promptly to issues that arise.

7. Your choices and controls.

Depending on how you use Fan Arena and the laws that apply, you may have certain rights and choices in relation to your information. While the exact legal framework can vary, our general approach is to give you reasonable ways to access, update, and manage your data.

Examples of controls we support.

Updating certain account details directly in the app (where available).
Controlling notifications at the device level (e.g., turning off push notifications).
Requesting clarification or changes by contacting our support team.
Choosing not to provide certain optional information.

If you contact us about your data.

If you reach out to us with a request related to your personal information (for example, correcting or deleting certain data where appropriate), we may ask you for additional details to verify your identity before acting on the request.

8. Children and ineligible users.

Fan Arena is intended only for adult users (18+) who are physically located in India in regions where fantasy sports is allowed. We do not knowingly collect personal information from users under 18 or from users in restricted states (including Andhra Pradesh, Assam, Nagaland, Odisha, Sikkim, Telangana, Tamil Nadu).

If we learn that someone under 18 or otherwise ineligible has provided us with personal information, we may take steps to delete or restrict that information and, where relevant, limit access to our services.

If you believe a minor or ineligible user has an account or has shared information with us, please contact us using the details in Section 10.

9. International data transfers.

Fan Arena is focused on users in India, but some of our technical infrastructure or service providers may be located in other countries. This means your information may be processed in locations with different data protection standards than those in your home jurisdiction.

Where information is transferred across borders, we aim to use reasonable protections—contractual or otherwise—to keep it secure and to handle it in line with this Privacy Policy.

10. Changes to this Privacy Policy.

We may update this Privacy Policy from time to time, for example when we introduce new features, change our data practices, or respond to updates in applicable rules or guidance.

When we make significant changes, we will update the “last updated” date below and may provide additional notice (for example, in-app or on the website). Your continued use of Fan Arena after changes are published indicates that you acknowledge the updated policy.

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